Get support

Tell us what happened and we will come back to you. Everything below goes to our support team by email — there is no account to create.

Who you are

Name required Company required

Email required We reply to this address. Phone

What you are using

Product required Customer number On the appliance, it is in the Admin section. On Cloud, it is in your profile. Leave it blank if you cannot find it — it helps us, but it is not required.

RADAR version Scan ID If this is about one scan, the id from its report.

What happened

What went wrong required Urgency

Tell us what happened required

Attachments

Screenshots, exported reports, logs. Up to 5 files, 25 MB in total.

Do not attach a document that contains CUI, or any other controlled information. A screenshot of the error, or a report with the findings removed, is almost always enough. If we need more we will arrange a way to send it safely.

Or email [email protected] directly.